Warranty and Return Policies 

Business Services Warranty: 
All parts sold by Business Services are covered by a 90-Day product replacement warranty. Warranty period begins on the invoice date. The Business Services warranty applies to new, remanufactured and exchange parts. While some product is new, all product is sold as used/refurbished. Questions regarding the length of warranty on a specific part should be directed to the Sales representative for that particular order. 

Note: All returned defective products are tested before a credit is issued. Products that are returned and found to be non-defective will result in a restocking fee. A restocking fee (the greater of 35% or $35.00 min per unit) will be billed to the customer's account or will result in a lesser RMA credit for the equivalent amount. All backlight sales are final.

On advanced exchanges, Business Services commits to send the good part out before the customer returns the defective "core" part. The customer account or charge card is charged the price of the exchange part plus the value of the defective core part. When Business Services receives the returned core, the customer's account or charge card will then be credited the "core charge". The core charge/pending credit will appear on Business Services invoices and the credit will be issued upon the return receipt of the core. Non-repairable returned cores (parts which are corroded, burned, cracked or physically damaged) will be refused by Business Services, and will be returned to the customer. Incomplete and non-like cores will be treated as non-repairable and will likewise be returned to the customer and won't receive core credit. Product is guaranteed to be fully functional without major cosmetic damage. Warranty does not cover cosmetic blemishes on internal parts. The core charge must be paid when the core is non-returnable. 



Restocking Fees Policy: 
Non-needed Parts requested to be returned for credit within ten (10) calendar days of the original shipment date, will be charged a $35.00 min per unit or a 35% restock fee, whichever is greater. Prior to returning any material, an RMA number must be issued by Business Services. The Return RMA number is valid for a period of fifteen (15) days. The parts must be sealed and unused and in the same condition as when it originally shipped from Business Services. Any package received without a valid RMA number will be returned without credit to the shipper by Business Services. 

RMA Policy:
In order to set up an RMA for return, call customer service at 989-224-1631.A Business Services representative will provide an RMA number which should be used to return the un-needed part. A restocking fee will be deducted from the credit to be issued to the customer's account. This fee is necessary to defer the cost of handling and testing the returned part which is required to keep Business Services quality the highest available. Once the part is physically received, a credit will be issued to the customer's charge card or the customer's account, if the original transaction was a net terms purchase.